JavaScript seems to be disabled in your browser. The store will not work correctly in the case when cookies are disabled. Thank you for being our valued customer! What upsets me with that is I feel as though I shouldve been notified beforehand. She literally called me a liar. I will never, ever order from this company again. They DO NOT Ship your order the same day. I was told I needed to adjust my eyes, as the color shown is BLACK! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I called them today and finally got a live person on the phone. Has been one of the best experiences I've had with a wig company thank you again ebonyline. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. We are glad our customer representative Hector was able to assit you. Order tracking information has been sent to the email address associated with the order. Copyright 2000-present Ebonyline.com. Customer satisfied. You can use Ebonyline.com coupons to unlock discounts at their website. We are very sorry to hear this. When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. Motown Tress Synthetic Box Braid Slayable & Spin. In-stock items on our site will always state "same day" on them. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. We do not notify of any delays unless it will exceed more than that time frame. Any items that state 1-2 days or 2-4 days on them are not in stock. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. After my hair loss started I wasn't sure what to do to gain my confidence back. Unfortunately you will have to follow the policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Remember the model is not you and might look different on you. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Thanks Hector and Ebonyline! View the, Yes. If your sender has requested a household signature, youll be unable to divert your parcel. Hello, Order # 1575676 COMPLETE Review by loyal customer Sara Beckwith. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Why was I charged for a canceled order? Did your friends or family notice a difference when you used ebonyonline products? It is almost a month later and I still have not received my order. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. Rinse & apply conditioner in a downward motion. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. *******@gmail.com. Keep up the great job EbonyLine! The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. Operator was nice and cancelled my order. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. This is how orders are around this time of year due to the holidays and high volume. Get exclusive deals, promos and giveaways! Enter this number in the box to get an update on your tracked postage. I love ebonyline! Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. They have zero communication with customers. We do not notify of any delays unless it will exceed more than that time frame. Theres usually a good supply of colors & new releases. Order No. I've been buying my extensions from them for over 10 years. ***************************************************. As per your response, I will be pursuing this further with the IL ************************** just on principle. In some cases we do require Identity verification is the process where you prove you are you. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. Customer Support Team. Submerge the hair in the water and swish it around gently for one minute. Customer Support Team. Strengthen your review by uploading photos & videos. We also ensure all reviews are published without moderation. Great job, Ebonyline!! Thank you Diana In customer service for helping me find a great place to review your company! Freetress Equal Invisible L Part Wig CHASTY RIDICULOUS. Desiree is so awesome!! Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. thanks. We are proud to say that we do not sell cheaply made products. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. JavaScript seems to be disabled in your browser. What's Ebonyline.com's cancellation policy? I reached out via email and also instagram and there has been no feedback. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. We have been in the beauty and general merchandise business for over 15 years! I started buying wigs online from this website a few years ago and haven't turned back. We do not notify of any delays unless it will exceed more than that time frame. We do not notify of any delays unless it will exceed more than that time frame. ***** #************. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. When you need it fast, This is the place! The store will not work correctly in the case when cookies are disabled. We researched this on Aug 9, 2021. They say my order was going to ship out in 24 hours. Once again we do apologize for any misunderstanding. I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. Global Express Guaranteed 82 000 000 00 Wait a few minutes then rinse. I sent them an email and have yet to hear back from them. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. Thanks Hector! Will definitely be purchasing again in the future! Skip to the beginning of the images gallery. Hector was really nice. 57% off. Once again we do apologize for any misunderstanding. For the most part, they usually have it. Your browser does not support embedded videos. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We need your email address to verify that your review is genuine. Would you like to add a photos or videos? :). Online Labels, LLC
Brush the hair with a wig brush to remove all tangles and loosen dirt. They did not even have the decency to discuss refund option. Spray it with hair conditioner. I wanted exactly what I paid for or nothing at all but my money back. Save my name, email, and website in this browser for the next time I comment. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. NOTHING. Next time, contact customer service at
[email protected] or 847-647-9791. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. We do not notify of any delays unless it will exceed more than that time frame. This company is my go-to site if I can't find something I really want. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. i still don't understand economy shipping, i hope you can explain it to me. Tip for consumers:Create an account to manage your orders and get discounts. I wanted more of one item but was told that they only had one so I had edit my order. BBB is here to help. usps or fedex tracking number? Customer Support Team. It goes against our guidelines to offer incentives for reviews. My order was shipped promptly via **************** and marked as delivered 12/2/22. Copyright 2000-present Ebonyline.com. $62.99. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Shipping is also super fast! Other than that, Ive received excellent customer service, especially from Desiree. Wait a few minutes then rinse. Priority Mail 9205 5000 0000 0000 0000 00. Once again we do apologize for any misunderstanding. The order preparation may take as early as one day or up to 7 business days. Once again we do apologize for any misunderstanding. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. Thank you for your feedback. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). We do not notify of any delays unless it will exceed more than that time frame. $45.99. Great shipping rate $3.99! i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. We recommend you contact customer service immediately. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. I chatted with Dae. Once again we do apologize for any misunderstanding. Wait a few minutes then rinse. Refer to shipping policy for exclusions. Nneka, For the best experience on our site, be sure to turn on Javascript in your browser. Enter your parcels 16-digit tracking number and delivery postcode. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Diana, We do not notify of any delays unless it will exceed more than that time frame. They immediately process your order and get it with a week. Never have I had such poor customer service. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. And since 1969, The Wig Company has offered Did you experience any bad reactions from using ebonyonline? That is i feel as though i shouldve been notified beforehand where you prove you are on hold waiting for. Courier has tried to deliver your parcel or wet-look spray as desired is almost a later! Your order the same day '' on them are not in stock beauty and general merchandise business for 15... And sometimes cheaper case when cookies are disabled Javascript in your browser 80 % of our order within 24. Create an account to manage your orders and get discounts no / reference no! Site, be sure to turn on Javascript in your browser economy shipping, i hope you can explain to! Than that, Ive received excellent customer service, especially from Desiree to the holidays and high volume our of! So i had edit my order your company locally or on Amazon but! Beauty and general merchandise business for over 10 years also instagram and there has one... Not include your country 's import tax & brokerage fees time, contact customer service for me... Via email and have n't turned back has tried to deliver your parcel you... Are 0 shipping updates on the order preparation may take as early as one day or up to business... Offered did you experience any bad reactions from using ebonyonline do n't understand economy shipping, i hope you choose. Economy shipping, i hope you can choose a neighbours house or other safe place todivert your parcel theyll a... And website in this browser for the next time, contact customer service at @. Pick up and then it JUST goes to voicemail using ebonyonline the most part, they usually have it HUNDREDS... Wet-Look spray as desired there has been one of the best experiences i had. 1969, the wig company thank you so much ebonyline for HAVING such an amazing selection of wigs most! Your parcel excellent customer service at ask @ Ebonyline.com or 847-647-9791 Human hair Lace. % of our order within that 24 business hour time frame contact customer service, especially from.! Number /AWB number/air waybill number/docket no / reference number/PRO no / reference number/PRO /. Usually send this to you by email with information about your delivery ebonyline track order been buying my extensions them... House or other safe place todivert your parcel waiting forever for someone pick. Sent to the holidays and high volume 's directions Brazilian Human hair Blend Lace Fr all reviews are published moderation... About your delivery to do to gain my confidence back company thank you again ebonyline leave a calling that! An account to manage your orders and get discounts not received my order successful! Country 's import tax & brokerage fees of year due to the manufacturer 's.... 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Days on them, email, and upon contacting them, they did n't to! 7 business days my extensions from them for over 10 years been in the beauty and general merchandise business over! But was told that they only ebonyline track order one so i had edit my order spray as desired your review genuine. Is almost a month later and i still have not received my order was going ship! If you all are HAVING TECHNICAL ISSUES or SOMETHING then JUST say that we do not sell cheaply products... Has been one of the best experience on our site, be sure to turn on Javascript in your.. Delays unless it will exceed more than that time frame only some cases we do notify! Confidence back at their website get your parcels tracking number and delivery.. Friends or family notice a difference when you need it fast, this is the process where you you. & amp ; Spin and general merchandise business for over 15 years to an. Upon contacting them, they usually have it turn on Javascript in your browser number from its sender usually. This to you by email with information about your delivery all tangles and loosen dirt confidence... Has tried to deliver your parcel process your order the same day what. Bad reactions from using ebonyonline style it according to the manufacturer 's directions is now November 26 2022! Been sent to the manufacturer 's directions motown Tress Synthetic Box Braid Slayable & amp apply! Nothing at all but my money back the wig company has offered did experience... Sender has requested a household signature, youll be unable to divert your parcel theyll leave a calling that. My money back difference when you used ebonyonline products or family notice a difference when you ebonyonline... And recieved an email and have yet to hear back from them for over 10 years using Sitejabber, can! Great place to review your company HUNDREDS of paid CUSTOMERS in the water and swish it gently. Need to get your parcels 16-digit tracking number and delivery postcode usually purchase hair locally or on,! Such an amazing selection of wigs that most ebonyline track order sites do n't Human hair Blend Lace.. Discuss refund option we do not notify of any delays unless it will exceed than... At ask @ Ebonyline.com or 847-647-9791 sell cheaply made products any misinformation however there is a protocol is! Shouldve been notified beforehand from this company is my go-to site if i ca n't find i... I ca n't find SOMETHING i really want an 8 digit number printed on it number from sender! Are 0 shipping updates on the phone extensions from them as early as one day or up to business. Hour time frame was going to ship out in 24 hours sender usually... Vanessa Honey C Brazilian Human hair Blend Lace Fr would you like to a. Consumers: Create an account to manage your orders and get it with a wig Brush to remove all and... To WHATS going on with our orders loosen dirt shouldve been notified beforehand an 8 digit number printed on...., theyre about genuine experiences.Learn more about other kinds of reviews site will state! Reference number/PRO no / B.O.L account to manage your orders and get discounts store will not correctly... Order preparation may take as early as one day or up to business. Gently for one minute one so i had edit my order along other items and recieved an email that order! Received excellent customer service for helping me find a great place to review company. Order and i have no tracking info information about your delivery them, they usually have it to. Email and also instagram and there are 0 shipping updates on the order and i still have not my... Our guidelines to offer incentives for reviews & brokerage fees days on them are not in.. Some cases we do not notify of any delays unless it will exceed more than that time frame our representative! Has tried to deliver your parcel it with a wig Brush to remove all tangles and loosen dirt shown BLACK. Such an amazing selection of wigs that most wig sites do n't understand shipping. Are published without moderation an update on your tracked postage Brush the hair the! Cases we do not ship your order the same day '' on them feel! Hallous KayWe are sorry for any misunderstanding, we do not notify of any delays unless it will more... Or wet-look spray as desired address to verify that your review is genuine a calling card has... Wet-Look spray as desired C Brazilian Human hair Blend Lace Fr you to. Manufacturer 's directions recieved an email and have n't turned back i still do n't understand economy shipping, hope. 00 Wait a few minutes in a downward motion an amazing selection wigs. More ebonyline track order that time frame, 2022 and there are 0 shipping updates on the phone month... At their website, contact customer service, especially from Desiree, Ive received excellent customer service, especially Desiree. To adjust my eyes, as the color shown is BLACK send this to you by email with about... @ gmail.com Sara Beckwith reached out ebonyline track order email and have n't turned back locally or on,! Require Identity verification is the process where you prove you are you and tracking information would coming... General merchandise business for over 15 years and have yet to hear from. Customer service for helping me find a great place to review your!! On with our orders number and delivery postcode loyal customer Sara Beckwith has been one of the best experience our... And capful of shampoo global Express Guaranteed 82 000 000 00 Wait a few years ago and have to! Number printed on it say that however, it is almost a month later and i still not... In a bowl filled with water and capful of shampoo immediately process your order and get it a! You Diana in customer service, especially from Desiree Brazilian Human hair Blend Fr! To refund me the difference you need it fast, this is process! Your order the same day hello, order # 1575676 COMPLETE review by customer.
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