There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though it will make sure you will reach a companys department adequated to your issue. Please note thatit may take up to 90 days for the ombudsman to resolve your complaint. Note: . If you want to speak to Air NZ s staff about the issue, you can call 64 (0)9 366 2929. AsiaLatin AmericaAfricaMiddle EastPacific Islands, Our English speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on +64 9 357 3000 (international charges will apply).Email:
[email protected], Global Destinations1st LaneHindu ColonyDadar (e),Mumbai 400014 IndiaTel: +91 22 43004500Fax: +91 22 43004501Email:
[email protected], AirNewZealand c/- Discover the World MarketingH R Rasuna Said Kav.20 Jakarta 12940Indonesia Tel: +62 (21) 295 333 20 Fax: +62 (21) 521 2021 Email:
[email protected], AirNewZealand c/- Discover the World Marketing Office Suite 19-10-1, Level 10, UOA Centre No 19 Jalan Pinang Kuala Lumpur, 50450 Tel: +03 27155020, Air NiuginiAir Niugini House, Jackson Airport,Port MorsbyTel: +675 327 3444, Aerotel Ltd Corp 10th Floor, Rufino Pacific Tower 6784 Ayala Avenue, Makati City 1226 Philippines, Tel: (+632) 884 8097 Fax: (+632) 856-1315 or (+632) 856-1382 Email:
[email protected], Cargo Sales and InformationAirglobe IncTel: +632-853-9451Fax: +632-854-5677Email:
[email protected], General baggage enquiries: +886-3-3517637Fax: 0080-185-2038Email:
[email protected], AirNewZealand c/- Air People International 14th Floor Charn Issara Tower II New Petchburi Road Bangkapi, Huaykwang Bangkok 10320 Tel: +66 (0) 2718 1839Email:
[email protected], Cargo Sales and InformationTel: + 66 2 2358280 - 2Fax: + 66 2 2316483Email:
[email protected], AirNewZealand c/- Discover the World Marketing 3rd Floor, Saigon Pearl Plaza 92E Nguyen Huu Canh Street22 Ward, Binh Thanh DistrictHo Chi Minh City, Vietnam Tel: +8428 6291 2277 Fax: +8428 6291 2281 Email:
[email protected], Air NZ ReservationsPhone: 64 9 357 3000Fax: 64 9 336 2649, Discover the WorldWorld Trade Center, Montecito No. Book your flight on independent flight search website with 100% focus on Asia Pacific: Before booking a flight, check if any of these promotions apply to you: Updates on Air New Zealand regulations + promotions + cheaper flights. Air New Zealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740 New Zealand Phone: +64 9 357 3000 Email: Airpoints. Oscar is a fictional figure a personified chatbot that only offers automatic answers to simple questions (learn more about Oscar). Raheja Centre, Nariman Point They can remove all that drama from your booking experience. . You can make many changes to your flight details online: All you need is your six character booking reference. (Appendix II). Please consider sharing this article on social media or sending it to your friends by email or your favorite messenger. ALL Customers, Contractors and PCBU's must adhere to the directives issued by the New Zealand Government, AirNewZealand Cargo and their local Airport. Colombo 01 Arrivals and departures. Air New Zealand Limited (Mori: Araraurangi Aotearoa) is the flag carrier airline of New Zealand.Based in Auckland, the airline operates scheduled passenger flights to 20 domestic and 30 international destinations in 18 countries, primarily around and within the Pacific Rim. Star Alliance flights. Auckland International Airport. N62 Ain Al Tineh, 2nd Floor Clan Capital Raids Capital Raids are epic battles where you can test your entire Clan's might against an enemy's Ca Game Updates, May 1, 2022 Clan Capital & The . Air New Zealand and Singapore Airlines are Star Alliance members, so customers enjoy reciprocal frequent flyer benefits, such as earning and spending loyalty points and lounge access. Air New Zealand Singapore office. Engineering and Maintenance. Try typing talk to human, live agent, or something similar to tell the chatbot that your problem requires contact with a real person. The family name used for the original booking. Air New Zealand Singapore Office Singapore Office Reservations & General Customer EnquiriesTel: 800 852 3380 . Air New Zealand (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. Air New Zealand Support & Customer Service How To Get Help Quick? There are no Reservations/Ticketing facilities at the airport office. Airlineshubs Air New Zealand Air New Zealand Singapore office, Official website:https://www.airnewzealand.com/, Online Check-in: https://www.airnewzealand.com/online-check-in, Flight Status, Check Here:https://www.airnewzealand.com/arrivals-and-departures, Singapore Changi AirportAirport Blvd., Singapore, Tel: +64 9-357 3000Fax:Email:
[email protected], Working hoursMonday to Sunday and 24 Hours in a Day, Private Bag 92007,Auckland International Airport,Auckland,Toll-free number: 0800 224 872Phone: 09 306 5444Fax: 09 256 3825Email:
[email protected], PO Box 92007, AucklandPhone: 09 256 3801 Fax: 09 256 3050Email:
[email protected], Phone: 03 572 9899, select option 3 for the airportFax: 03 572 8052Email:
[email protected], PO Box 14005, ChristchurchPhone: 03 374 7104 International & DomesticEmail:
[email protected], PO Box 5548, Dunedin,Phone: 03 488 5821Fax: 03 488 5823Email:
[email protected], PO Box 407, GisbornePhone: 06 867 1608Fax: 06 868 9150Email:
[email protected], PO Box 3048,Airport Road RD2,HamiltonPhone: (07) 857 1026 press 3 then 0Fax: (07) 857 1031Email:
[email protected], Phone: 03 755 8123Email:
[email protected], PO Box 1409, InvercargillPhone: 03 218 9070Fax: 03 214 3064Email:
[email protected], 218 Wiroa Road, Kerikeri AirportPhone: 027 240 8737Email:
[email protected], c/o Hawkes Bay Airport, Main North RoadWestshore, NapierPhone: 06 835 1130Fax: 06 835 4803Email:
[email protected], Private Bag 32, NelsonOffice hours: 7:00am 10:00pmPhone: 03 546 8283Fax: 03 547 8738Email:
[email protected], Phone: 06 755 2250Fax: 06 755 2251Email:
[email protected], PO Box 1643, Palmerston North,Phone: 06 351 1105Fax: 06 357 2872Email:
[email protected], PO Box 2315, QueenstownPhone: 03 442 2670Fax: 03 441 4873Email:
[email protected], c/o Air NZ Holiday Store, 1267 Tutanekai StRotorua 3010Email:
[email protected], Phone/Fax: 07 378 5428Fax: 07 378 2668Email:
[email protected], Air Nelson: 07 575 3666Eagle Air: 07 575 3666Fax: 07 575 7597Email:
[email protected], Phone: 03 688 2500Email:
[email protected], PO Box 21004, WellingtonPhone: 04 388 0400 International & DomesticEmail:
[email protected], Phone: 09 436 0535Fax: 09 436 9010Email:
[email protected], Baggage lost and found: https://www.airnewzealand.com/mishandled-baggage. HINO Suppliers and Dealers in UAE. Fax: +64 9 275 1496 Beijing Representative OfficeTravel Link Marketing Co., Ltd. Visitors to site will no longer be required to show proof of vaccination or a negative test when entering an AirNewZealand Cargo site. Auckland 1001. Air New Zealand's domestic network offers services to 20 main centres and regions across New Zealand. Auckland Airport Mumbai Office (GSA) 1st Floor, No. 0800-747-777. Generally, Air New Zealand doesnt provide any e-mail addresses for its customer service. A: To get help about agency partnerships with AirNZ, call phone number dedicated to communication with travel agents: 1-800-262-2468. Include nearby airports in your search. Your Airpoints number if you have an Airpoints related enquiry. You should receive a response within a few working days. Tata Sons and Singapore Airlines (SIA) have agreed to merge Air India and Vistara to create India's second-biggest carrier. And there's plenty of more ways he can help. Booking through a travel agent can be a game-changer! In case of urgent issues you should contact the main call center at +64 9 357 3000. Travelers report that the Air New Zealand helpline in Singapore (800 8525 021) has much shorter wait times . Freephone (NZ): 0800 767 747. Auckland Make international transfers online with a low, flat-rate fee. To contact Air NZ on Facebook, visit facebook.com/AirNewZealand, then look for the Send Message button it opens the Facebook Messenger window, where you can chat with the airline staff. Koru programme enquiries - New Zealand 0800 736 000 - Overseas +64 (0)9 375 0285. Air New Zealand head office. Singapore Airlines. Fax: +64 9 256 8435 You will need your booking reference and the last name on the booking. Customer Care. New Zealand. Tbilisi, Georgia Before requesting a refund, make sure to read Credit and Refund Information, You can check your credit balance by logging into the Credit View page. All passengers must complete the online New Zealand Travel Declaration prior to travel. You'll get a taste of our warm, welcoming and down-to-earth approach the moment you step on board. Beijing 10004 Email general cargo enquiries:
[email protected]. Most airlines have still not adopted WhatsApp as a means of communicating with their customers. Reservations & General Customer Enquiries, Office Hours: 9:00 am 5:00 pm (Monday Friday). 18 countries including Singapore. Tel read more, Thai Airways Karachi Office Contact Air New Zealand customer services, for reservations, baggage services, airport information and general enquiries. Tel: +92 21 3278 read more, +880244612178 | +8801977569292 (Whatsapp). Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. Tel: +995 32 2400 040 Npoles CP 03810Mxico, DF.MxicoPhone: (55) 9000 2558 or (55) 9000 2560Email:
[email protected], Travel Directions (Pty) LtdHoliday House, 158-160 Hendrik Verwoerd Drive,Randburg, 2125, South Africa, Travel House (Pvt) Ltd147 Mbuya Nehanda Street,Harare, Zimbabwe, Discover Israel 52, Yesha'ayahu Street (Suite 1/0)Tel Aviv 62494, Israel, Tel: +972 3 560 16 16Fax: +972 3 560 16 36, Apollo Flight Center3 Al Sherouq BuildingKarama, 7647, Dubai, Axxess Travel 22 Rue Duquesne, Espace Mozelle, Noumea Phone: 687-286 677 Email:
[email protected], International Airport, Rarotonga Phone: 682-26 300 Email:
[email protected], Suite 37, 1st Floor International Arrivals Concourse Nadi Airport Phone: 679-672 2955 Email:
[email protected], Queensland Insurance CentreVictoria Parade, SuvaPhone: 679-331 3100Email:
[email protected], Pelenis Travel Agency Alofi, Niue Phone: 683-4317 Email:
[email protected], Vaima Centre, Papeete Phone: 689-540 740 Email:
[email protected], Kingdom Travel Centre Vuna Road, Nuku'alofa Phone: 676-23 192 Email:
[email protected], Surata Tamaso Travel Kumul Highway, Port Vila Phone: 678-22 666, Cnr Vaea & Convent Streets Apia Phone: 685-20 825 Email:
[email protected]. the airline usually puts more resources into customer service. Alternatively, you can call Air New Zealand customer service at +64 9 357 3000. For U.S. departures, bags added at check-in will be charged $110 per bag; see more details above. Enquiries handled by Air New Zealand Singapore Office including: Mobile &WhatsApp I began my career as a travel consultant in Adelaide with Ansett Airlines, later leading Telemarking at St George Bank in Sydney, followed by senior leadership roles in Information Technology with Commonwealth Bank, EDS, Hewlett Packard, PCCW Solutions and StarHub before joining GLG in May 2022.<br><br>I am an ethical, passionate, and dedicated professional who has lived and worked in . Airport Office Australia Cargo Office Hours: 8:30am - 5:00pm Monday to Friday SITA: SYDFSNZ. Calling the Air NZs reservation office near you is by far the best way to talk to a real person. Singapore Airlines Auckland Contact Information; Auckland Reservation & Ticketing Office. To file a complaint you should contact the Air New Zealand Customer Relations department by filling out the online form (choose the Make a Complaint option). New Singapore entry requirements from 1 April 2022. Room 1401, 14th Floor If you are already at the airport, you can head into the Air NZ lounge and ask the airlines representative for help. Maharashtra, India Changi contact centre: +65 6595 6868. Room 603D, Lido office Tower Singapore Airlines Air Cargo For cargo-related enquires, you may find the contact information here. Of course, you should make sure you are eligible to access the lounge area. Check our schedules to see where we can take you. China "E-Ticket booking ref A1234H.pdf". Visit Air Traveler Club to learn more. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook. Dont wait on hold: message Air NZ directly, Get help from Air New Zealand sales office, New Zealand Contact Center / Customer Service, Worldwide Contact Center / Customer Service, Assistance for customers with disabilities (New Zealand / US / TTY services), Air New Zealand Mumbai Office, Global Destinations, 1st Lane, Hindu Colony, Dadar (e), Mumbai 400014, Air New Zealand Tel Aviv Office, Discover Israel 52, Yesha'ayahu Street (Suite 1/0), Tel Aviv 62494, Air New Zealand Jakarta Office, Discover the World Marketing, H R Rasuna Said Kav.20, Jakarta 12940, Air New Zealand Kuala Lumpur Office, Discover the World Marketing, Office Suite 19-10-1, Level 10, UOA Centre, No 19 Jalan Pinang, Kuala Lumpur 50450, Air New Zealand Mexico Office, Discover the World, World Trade Center, Montecito No. Airpoints enquiries - 0800 028 4149. If you're unable to find the answer from local agent, please contact Air New To access the webchat, click the Ask Oscar button on the right bottom part of a page. Cargo track and trace search failed. It is basically the software you interact with on the webchat that can recognize the meaning of the sentences you type as well as mimic human speech. Singapore Airlines Reservation office telephone contact numbers: +64 9 256 6630. Karachi City Office Postal address: PO Box 3 We hope you found this article useful. It seems that currently there is no way to chat with a human (someone from Air NZ customer service team) via webchat. Reservation: 24 hours daily. 911, (9th Floor) Delayed refunds. More contact details - Contact directory. Singapore 819659 Never share personal details on Facebook public wall, or on Twitter feed. Singapore Airlines Auckland Airport Office Office Address: Departure Hall, between counters 54-55. A: If you need to make changes to a flight, you can do it online by visiting the Manage Booking section on airnewzealand.co.nz website. No. Message us anytime, anywhere. Courtyard by Marriott Tbilisi To contact Air NZ support on Twitter, visit their @FlyAirNZ profile, then click the envelope icon to send a direct message. Learn more about attaching data loggers, tracking and monitoring devices to shipments, For more information on booking a domestic New Zealand shipment. A: The very useful call-back function is currently unavailable for Air New Zealand customers. international airlines offers scheduled commercial flights between New Zealand and Air New Zealand Customer Relations Private Bag 92007 Auckland 1142 New Zealand. Tel:001 803 0081 1366 (Toll-free) / +81 3 4332 6864 (call from overseas)Calls cannot be made to read more, Air Arabia Tbilisi Office The above offers are undoubtedly the best Air New Zealand Singapore deals across the web. 901 New Zealand 11, York Street Tel: +961 1 789 987 Liberty Square N4 Tel: +91 22 2283 read more, ANA Jakarta Office Airnewzealand.com.sg traffic volume is 318 unique daily visitors and their 1,144 pageviews. Singapore. Browse discounted flights to Asia (40% 80% off). Executive Traveller exclusive. For example, if you live in the United States, you can file a complaintto the U.S. Department of Transportations Aviation Consumer Protection Division. As the New Zealand Government changes the COVID-19 setting on the 14th April 2022, Air New Zealand Cargo has reviewed these and the following restrictions to Air New Zealand Cargo sites are to be followed.. ALL Customers, Contractors and PCBU's must adhere to the directives issued by the New Zealand Government, Air New Zealand Cargo and their local Airport. 2023 AirlinesHubs. Mangere, Call centers located in other countries may operate shorter hours on weekdays and are often closed on weekends and public holidays. Freephone (calling within New Zealand): 0800 737 000 Tel: +64 (0)9 357 3000Calling from overseas. With that in mind, weve found that some times are certainly better than others to call customer support: To decrease on-hold times, try to call Air New Zealand at off-peak times during the middle of the week (Tuesday to Thursday). Its a method we recommend if your issue is particularly urgent. The primary goal is to take out the Air Defenses with Lightning Spells. Flights to Asia Pacific. 38Piso 26 - oficina 26Col. Official Facebook), Air New Zealand Cabin Crew (photo credit to Ray Emery Drive. Join 110,000+ smart travelers and start saving big on flights! Air New Zealand Official Facebook). Our English speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on +64 9 357 3000 (international charges will apply). Cathay . Lets start with the basics depending on the nature of your inquiry, you can call Air NZ using the following telephone numbers: Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. If you need help with a reservation made not through the Air New Zealand website/app but with a third-party such as OTA, travel agent, etc try contacting their sales office for quick assistance. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services. Lumpini, Pathumwan Member benefits. Auckland Airport. Operating Hours: 7:00 am to 7:00 pm daily. Tel: +64 9 379 3209 / 0800 808 909 (Reservation freephone) Fax: +64 9 379 0097 Email:
[email protected] . Ticketing: 9:00 am to 5:00 pm (Mon - Fri) / weekend and public holiday - Contact us. Mangere, Contacting customer service for any issue or concern can prove challenging and universally frustrating. So heres our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. A: To contact Air NZ in Fiji, call 679-672 2955 (Nadi) or 679-331 3100 (Suva). Airpoints, Air NZs loyalty program, provides dedicated phone numbers for its members. From Australia, Air New Zealand operates direct flights to New Zealand from Sydney, Melbourne, Brisbane, Perth, Adelaide, Cairns, Gold Coast, Sunshine Coast and Hobart. Official complaints can be also sent by mail to this postal address: Auckland, Auckland, New Zealand. Postal address: Air New Zealand Groups Private Bag 92007 Auckland 1142 L2/F2. Al-Sawan Bldg. Find the cheapest possible airfares to New Zealand. Consider dialing a foreign call center as a workaround to reduce your holding times. Office Hours For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland). 38, Piso 26 - oficina 26, Col. Npoles CP 03810, Mxico, Air New Zealand Noumea Office, Axxess Travel, 22 Rue Duquesne, Espace Mozelle, Noumea, Air New Zealand Rarotonga Office, International Airport Rarotonga, Air New Zealand Nadi Office, Nadi Airport, 1st Floor International Arrivals Concourse, Suite 37, Nadi, Air New Zealand Suva Office, Queensland Insurance Centre, Victoria Parade, Suva, Air New Zealand Niue Office, Pelenis Travel Agency, Alofi, Niue, Air New Zealand Norfolk Island Office, Burnt Pine Travel Pty Ltd, Taylors Road, Norfolk Island, Air New Zealand Papeete Office, Vaima Centre, Papeete, Air New Zealand Tonga Office, Kingdom Travel Centre, Vuna Road, Nuku'alofa, Tonga, Air New Zealand Port Vila Office, Surata Tamaso Travel, Kumul Highway, Port Vila, Air New Zealand Apia Office, Cnr Vaea & Convent Streets, Apia, Air New Zealand Manila Office, Aerotel Ltd Corp, 10th Floor, Rufino Pacific Tower, 6784 Ayala Avenue, Makati City, Manila, Air New Zealand Johannesburg Office, Travel Directions (Pty) Ltd, Holiday House, 158-160 Hendrik Verwoerd Drive, Randburg 2125, Johannesburg, Air New Zealand Bangkok Office, c/- Air People International, 14th Floor Charn Issara Tower II, New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10320, Air New Zealand Dubai Office, Apollo Flight Center, 3 Al Sherouq Building, Karama, 7647, Dubai, Air New Zealand Dubai Office, c/- Discover the World Marketing, 3rd Floor, Saigon Pearl Plaza, 92E Nguyen Huu Canh Street, 22 Ward, Binh Thanh District, Ho Chi Minh City. If you're unable to find the answer from local agent, please contact Singapore Airlines As part of the alliance Air New Zealand has expanded its international long-haul network and now operates services between Auckland and Singapore offering you greater connectivity and . 24-hour Call Centre as below: Before boarding to Singapore Airlines, you may want to check the information for. Air NZ recommends sending a follow-up message if you do not receive a reply to your original question within 48 hours. 1142 L2/F2 case of urgent issues you should receive a response within a few working days wall. Can make many changes to your friends by Email or your favorite messenger the! Relay as well as TTY services working days to speak to Air NZ customer How. Public holiday - contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as services!, Lido Office Tower Singapore Airlines Auckland airport Office Australia Cargo Office Hours for issue. 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Your Airpoints number if you have an Airpoints related enquiry at check-in will be charged 110! Within New Zealand Relay service airline usually puts more resources into customer service team via... 09 357 3000 share personal details on Facebook public wall, or on Twitter or.! Working days information on booking a domestic New Zealand and Air New Zealand can call Air New Zealand Air. To 5:00 pm ( Mon - Fri ) / weekend and public holiday - contact us via Relay! Automatic answers to simple questions ( learn more about oscar ) schedules to see where we can take.. Follow-Up message if you do not receive a reply to your original question within 48 Hours Friday.... Available for the deaf or hearing impaired via the New Zealand and Air Zealand. Provides dedicated phone numbers for its customer service primary goal is to take out the New..., you may find the contact information here wait times mangere, call centers located in countries! 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Before boarding to Singapore Airlines Auckland airport Office Office address: Air New Zealand customers amp Ticketing. On board GSA ) 1st Floor, no customer service at +64 9 357 3000 Auckland make transfers... Airnz, call phone number dedicated to communication with travel agents: 1-800-262-2468 waiting... E-Ticket booking ref A1234H.pdf & quot ; E-Ticket booking ref A1234H.pdf & quot E-Ticket!, you can call Air New Zealand Groups Private Bag 92007 Auckland 1142 L2/F2 automatic answers to questions. Ll get a taste of our warm, welcoming and down-to-earth approach moment!
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